Whistler Ski Rentals
Frequently Asked Questions

1. Can we pick up our equipment the night before we plan to ski / snowboard?
   Yes, you can pick up your equipment anytime after 5:00 pm. Our shops are open from 8 am until 10 pm daily (except Christmas and New Years Eve - 8am until 6pm). There is no extra charge for picking up your equipment the night before.
   
   
2. Where can I store my equipment at the hill for free?
   You are welcome to store your rental skis/snowboards at any of our seven locations for free.
   
   
3. Can I skip a day without being charged for my equipment?
   Yes, we allow rest days on four or more rental days. Let the staff at the store know that you are taking a rest day and they will store the equipment for you at the store.
   
   
4. Where do we pick-up our equipment?
   You will receive an email confirmation letter notifying you where the closest location is to your Whistler accommodation including directions, a map and the contact information. If you are unaware of your Whistler accommodations, your reservation will be sent to Affinity 9 in the Pan Pacific Mountainside hotel, right at the bottom of Whistler and Blackcomb gondolas.
   
   
5. What is the difference between Development and High Performance equipment?
   Development equipment is generally shorter and softer flexing equipment that is easier for those who are learning to turn and want to build confidence on the mountain. Typically, Development equipment is used on Green runs.
   
   High Performance equipment will help you get the most out of your Whistler vacation. If you normally ski or ride on Blue and Black runs, we can offer you equipment designed for racing, powder, park and all mountain conditions. For more information, browse through our ski and snowboard sections.
   
   
6. What is Affinity Sport's cancellation policy?
   Affinity Sports will give a refund in full if you book online and do not use the equipment. If you use part of your booking, Affinity Sports will refund the unused part back to you in store. We refund the unused days starting with the last day booked, eg if you book 6 days and use 3 days we will refund day 6, day 5 and day 4.