1. Can we pick up our equipment the night before we plan to ski / snowboard?
Yes, you can pick up your rental equipment anytime after 5:00 pm. Our
main rental shop located at the Clock Tower location at the base of
Whistler mountain is open from 8:00 am until 10:00 pm daily (except Christmas and New Years Eve - 8:00 am until 6:00 pm). There is no extra
charge for picking up your equipment the night before.
2. Where can I store my equipment at the hill for free?
You are welcome to store your rental skis/snowboards at any of our five locations for free.
3. Can I skip a day without being charged for my equipment?
Yes, we allow rest days on three or more rental days. Let the staff at the store know that you are taking a rest day
and they will store the equipment for you at the store.
4. Where do we pick-up our equipment?
You will receive an email confirmation letter notifying you where the closest location
is to your Whistler accommodation including directions, a map and the contact
information. If you are unaware of your Whistler accommodations, your reservation will be
sent to Affinity Sports 5 at the Clock Tower hotel, right at the bottom of Whistler and Blackcomb gondolas.
5. What is the difference between Development and High Performance equipment?
Development equipment is generally shorter and softer
flexing equipment that is easier for those who are learning to turn
and want to build confidence on the mountain. Typically, Development equipment is used on Green runs. High Performance equipment will help
you get the most out of your Whistler vacation. If you normally ski or ride on Blue and
Black runs, we can offer you equipment designed for racing, powder, park and all
mountain conditions. For more information,
through our ski and
6. What is Affinity Sport's cancellation policy?
Affinity Sports will give a refund in full if you book online and do not use the equipment. If you use part of your booking,
Affinity Sports will refund the unused part back to you in store. We refund the unused days starting with the last day booked, eg if you
book 6 days and use 3 days we will refund day 6, day 5 and day 4.
7. Do I get any local deals when I book with Affinity Sports?
Book online and we will send you discounts on your confirmation letter. We have worked out discounts with the other local
businesses and pass the savings onto you. These add up to hundreds of dollars in savings. We connect you to spas, activity providers,
restaurants, coffee shops and even helicopter skiing.
8. Where can I get my skis or snowboard repaired?
You can drop off the equipment at any of
our 5 locations and it will be picked up, tuned and returned to that store while you sleep.
9. Does Affinity Sports rent Snowshoes?
Our Clock Tower (A5), Pan Pacific Mountainside (A9), and Glacier Lodge (A4) stores have snowshoes to help you get off the beaten path. Please ask in store and the staff
will be happy to fit the snowshoes to your boots. Click here for more info.
If you don't find the answers you are looking for, call 1-888-932-6007 for Customer Service.