Whistler Ski Rentals
Frequently Asked Questions
- Can we pick up our equipment the night before we plan to ski / snowboard?
Yes, you can pick up your equipment anytime after 5:00 pm. Our shops are open from 8 am
until 10 pm daily (except Christmas and New Years Eve - 8am until 6pm). There
is no extra charge for picking up your equipment the night before.
- Where can I store my equipment at the hill for free?
You are welcome to store your rental skis/snowboards at any of our six locations for free.
- Can I skip a day without being charged for my equipment?
Yes, we allow rest days on four or more rental days. Let the staff at the store know that you are
taking a rest day and they will store the equipment for you at the store.
do we pick-up our equipment?
You will receive an email confirmation letter notifying you where the closest location
is to your Whistler accommodation including directions, a map and the contact
information. If you are unaware of your Whistler accommodations, your reservation will be
sent to the Affinity 5 in the Clock Tower Inn, in the main village.
- What is the difference between Development and High Performance equipment?
Development equipment is generally shorter and softer flexing equipment that is easier for
those who are learning to turn and want to build confidence on the mountain.
Typically, Development equipment is used on Green runs.
High Performance equipment will help you get the most out of your Whistler vacation.
If you normally ski or ride on Blue and Black runs, we can offer you equipment
designed for racing, powder, park and all mountain conditions. For more
information, browse through our ski
- What is Affinity Sport's cancellation policy?
Affinity Sports will give a refund in full if you book online and do not use the equipment.
If you use part of your booking, Affinity Sports will refund the unused part back to you in store.
We refund the unused days starting with the last day booked, eg if you book 6 days and use 3 days we
will refund day 6, day 5 and day 4.
If you don't find the answers you are looking
for, call 1-888-932-6007 for Customer